Terms and Conditions

The ARCADIA CRAFTED JEWELLERY website is owned and operated by Arcadia Crafted JewelleryPty Ltd.

Use of this website is subject to these Terms of Use.

Pricing

  • All product and offers may not be available at some ARCADIA CRAFTED JEWELLERY Retailers.
  • Prices, products and offers include GST.
  • All prices are correct at the time of online publication. Prices are subject to change without notice. Online pricing may differ from prices available in ARCADIA CRAFTED JEWELLERY Retailers.
  • Any online currency converter is to be used a guide only. All orders will be charged in Australian dollars at the time of dispatch.
  • All items are promoted in good faith but may not be available at the time of ordering.
  • Sale items are only available at the lower price during the sale period.
  • Unforseen supply problems or unexpected demand may occasionally result in stock being unavailable.
  • We reserve the right to correct any publishing errors.

Delivery Costs

Some large orders and bulky items may require an adjustment to quoted delivery costs. Please email details of the products required for a final freight cost. Alternatively, feel free to submit your order with query and we will contact you to arrange appropriate delivery. You may cancel your order at any time prior to processing.

Australian Delivery

Please note that domestic orders are sent via our premium courier service. All Australian orders should include a daytime delivery address and contact details. Please note that we are unable to accept orders to P.O. Box numbers.

Delivery Delays

Unforseen supply problems or unexpected demand may occasionally result in stock being unavailable. Should there be a delay in despatching your order we will contact you immediately to advise you of the reason for the delay. You may cancel such an order at any time prior to processing.

International Ordering

International airmail orders are traceable to the point where they have left Australia. The delivery of these orders are subsequently reliant on overseas postal services. ARCADIA CRAFTED JEWELLERY will provide as much assistance as possible in tracing misdirected items but cannot be responsible for items lost by overseas postal services. International Courier orders are traceable and fully insured and therefore replaceable if lost en route.

Additional Identification

Some international orders may require additional identification before being processed. The transmission of this information to ARCADIA CRAFTED JEWELLERY may affect estimated delivery times. ARCADIA CRAFTED JEWELLERY reserves the right to request additional identification prior to processing orders originating outside Australia.

Customs and International Duty

While Australian tax (G.S.T.) is removed from all international orders please be aware that your order may be subject to local Custom’s duties and/or local taxes in the country of destination. Please check with your local authority to ascertain applicable rates. Any additional charge must be borne by the recipient.

Returns

No goods shall be refunded without prior agreement between the recipient and/or customer and the ARCADIA CRAFTED JEWELLERY. Please include all return postage receipts. Delivery and packaging charges are not refundable unless as a result of our error. All returns of international deliveries are subject to our International terms and conditions.

Australian Law

There are a number of Australian laws in pertaining to fair trading and privacy including the Trade Practices Act 1974 and the Commonwealth Privacy Act 1988 (with Amendments in 2000). For more information on Australian legislation please visit http://www.scaleplus.law.gov.au/browse.htm. Dispute resolution services are also available in each Australian State and Territory.

Feedback and Complaints Handling Procedure

The ARCADIA CRAFTED JEWELLERY Shop welcomes feedback and attends to all complaints promptly.

ARCADIA CRAFTED JEWELLERY Online Copyright Notice

ARCADIA CRAFTED JEWELLERY Materials, including pages and online images, are protected by the Copyright Laws of Australia. All rights are reserved.

When you access the ARCADIA CRAFTED JEWELLERY you agree that:

  • You may retrieve the ARCADIA CRAFTED JEWELLERY’s materials for information only.
  • You may save a local copy or send it to your printer for your own personal use or in order to inform authorised and potential users about the ARCADIA CRAFTED JEWELLERY materials. However, you may not make any charge for such use and any commercial exploitation is expressly prohibited.
  • You must include the copyright notice in any copy that you make.
  • You may not modify the information found in ARCADIA CRAFTED JEWELLERY materials without the express permission of the ARCADIA CRAFTED JEWELLERY.